Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel

Karuizawa Prince Hotel

A Grand resort consisting of 5 hotels, a ski resort, a golf course, and a shopping center

Booking.com

Key features

  • Ski In & Out
  • Hot spring / Onsen
  • Tennis Court
  • Bicycle Rental
  • Western Hotel
  • In-house Convenience Store
  • 90 away from Tokyo by Train
  • Free Shuttle Service

Surrounding attractions

Karuizawa Prince Shopping Plaza<10 minute walk
Kusatsu Onsen60 minute drive
Snow Monkey Park110 minute drive

Karuizawa Prince Hotel

A Grand resort consisting of 5 hotels, a ski resort, a golf course, and a shopping center

Booking.com

Key features

  • Ski In & Out
  • Hot spring / Onsen
  • Tennis Court
  • Bicycle Rental
  • Western Hotel
  • In-house Convenience Store
  • 90 away from Tokyo by Train
  • Free Shuttle Service
Karuizawa - a favorite mountain retreat for the Japanese Imperial Family, music icons like John Lennon, and tech gurus like Bill Gates - is quickly capturing the attention of international visitors who have discovered worthwhile experiences regardless of the season. With broad all-inclusive outdoor endeavors like skiing and cycling to robust shopping centers, The Karuizawa Prince Hotel provides comfort in Western-style and serves as the perfect setting for exploring seasonal offerings in this amazing area of Japan.
The Karuizawa Prince Hotel is a grand resort encompassing five hotels and amenities that caters to a variety of interests and activities throughout the year. Guests can enjoy the convenience of ski-in and ski-out access in the winter, while the warmer months offer opportunities for tennis, cycling, and exploring the extensive grounds. Hotel guests have access to free shuttles within the resort, the onsen (hot springs) onsite for relaxation, as well as multiple dining options ranging from traditional Japanese cuisine to international fare, ensuring a delightful culinary experience. The resort's prime location also makes it an ideal base for exploring nearby attractions and famous sightseeing spots in the Nagano area like Kusatsu Onsen, Matsumoto, and the Snow Monkey Park.

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  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel
  • Karuizawa Prince Hotel

Recommended Highlights from Snow Monkey Resorts

Japan’s Most Celebrated Mountain Resort - Only 1.5 Hours from Tokyo

Japan’s Most Celebrated Mountain Resort - Only 1.5 Hours from Tokyo

Easily accessible on the Hokuriku Shinkansen Line, this premier location is easy to access from Tokyo from the east or Kanazawa from the west

Within walking distance of some of Japan's largest and historic shopping districts

Within walking distance of some of Japan's largest and historic shopping districts

Located a short walk away from the Karuizawa Prince Shopping Plaza, shop at a variety of outlets that offer great brand names, as well as some duty-free options

Wide range of guest rooms and villas across the property, as well as in-house restaurants

Wide range of guest rooms and villas across the property, as well as in-house restaurants

Five quality hotels offer a wide variety of rooms and multiple restaurants and casual dining spots within the resort to suit every guest's needs

Suitable for long-term stays or short getaways

Suitable for long-term stays or short getaways

With an everchanging list of seasonal activities, The Karuizawa Prince is perfect for any length of stay, as well as work-ations!

Offers / News / Info

Ideal Location for touring popular sightseeing spots of Nagano Area

Whether it is to the Snow Monkey Park, Matsumoto Castle, Kusatsu Onsen, or any of the wonderful sightseeing spots available nearby, Karuizawa Prince Hotel offers a great location to base your trip to Nagano!

Participate in many events run by the Karuizawa Prince Resort throughout the year

Green season activities like cycling, tennis, and golf meet the autumn leaves, at the beginning of the ski season in November leaves together, making for unique sights and experiences!

Relax and enjoy the many amenities present on the resort grounds

Featuring a whole retreat of options, relax at the spa, soak in the onsen on site, and train your body in the fitness room to keep your body and mind healthy and in sync!

Travel into Nagano and shop with ease, comfort, and great variety

The Karuizawa Prince offers shuttles from the Station, as well as within the resort premises so that you can make the most of your time and not worry about logistics!

Room types

[Prince West] Deluxe Terrace Twinpopup

[Prince West] Deluxe Terrace Twin

Capacity: 2 to 4 people / 39㎡; Terrace 6㎡

A twin room that lets you feel connected to nature. Outside the window, there's a terrace where you can enjoy the natural beauty of Karuizawa from the comfort of your room. With a trundle bed, this room can accommodate up to four guests and can also be used as a connecting room. Ideal for multi-generational trips or workations, offering a perfect space to relax and unwind.

[Prince West] Twin Roompopup

[Prince West] Twin Room

Capacity: 2 to 3 people / Size: 24㎡

A twin room with a view of Karuizawa's seasonal gardens from the window. Ideal for various purposes such as sightseeing, shopping, golf, skiing, tennis, and MICE. With the use of a sofa bed, it can accommodate up to three guests.

[Prince West] Cottage Type Apopup

[Prince West] Cottage Type A

Capacity: up to 4 people people / Size: 47.4㎡

Experience the ultimate in comfort and convenience with our Prince Cottage A. Featuring a spacious living room and two twin bedrooms, this cottage is designed for two families or groups. Whether you're planning a family reunion or a fun trip with friends, Prince Cottage A offers the perfect layout for a memorable stay.

[Prince West] Cottage Type F popup

[Prince West] Cottage Type F

Capacity: up to 8 people / Size: 95㎡

Discover the perfect retreat for multi-generational families or small groups with Prince Cottage F. At the heart of this cottage is a large, airy living room with high ceilings, surrounded by four twin bedrooms. Enjoy breathtaking views of the ever-changing seasons from your private terrace. Prince Cottage F combines comfort and natural beauty for an unforgettable stay.

[Prince East] Forest Twin Roompopup

[Prince East] Forest Twin Room

Capacity: up to 3 people / Size: 32㎡

Welcome to the enchanting Forest Twin Room, where the charm of Karuizawa's forests meets cozy comfort. Perfect for a girls' getaway, this charming room that feels like staying in the forests of Karuizawa. With the addition of a sofa bed, it comfortably accommodates up to three guests.

[Prince East] Forest Corner Twin Roompopup

[Prince East] Forest Corner Twin Room

Capacity: up to 4 people / Size: 42㎡

Corner rooms on the 2nd and 3rd floors offer a spacious and relaxing space to appreciate the forests outside the windows. Enjoy lively conversations while seated on the comfortable sofa. With a sofa bed, this room can accommodate up to four guests.

[Prince East] Cottage Type Apopup

[Prince East] Cottage Type A

Capacity: up to 4 people / Size: 47.4㎡

Among the 27 East Cottage A units, six feature family rooms with fun bunk beds. Designed with families in mind, we offer playground equipment and baby supplies to ensure a delightful stay for families with babies and children. Enjoy a hassle-free and memorable family getaway in this cozy and well-equipped cottage.

[The Prince] Superior Twin Roompopup

[The Prince] Superior Twin Room

Capacity: 2 people / Size: 34.8㎡

Superior Twin Rooms offer a direct view of Mount Asama, allowing you to enjoy the picturesque seasons of Karuizawa. These rooms can be connected at the entrance, making them perfect for families or groups.

[The Prince] Executive Twin Roompopup

[The Prince] Executive Twin Room

Capacity: 2 people / Size: 34.8㎡

A twin room designed for a comfortable stay with a focus on high-quality linens and mattresses. From the room's window, enjoy breathtaking views of Mount Asama and the sprawling golf course below.

[The Prince] Executive Suite Roompopup

[The Prince] Executive Suite Room

Capacity: 2 people / Size: 69.6㎡

The Executive Suite Room has sophisticated interiors set the tone for relaxation. The living room is equipped with a writing desk, ideal for catching up on work or enjoying a good book in comfort. Whether you're here for business or leisure, this room offers a great blend of relaxation and functionality

[The Prince] Family Suite Roompopup

[The Prince] Family Suite Room

Capacity: up to 4 people people / Size: 94.4㎡

A spacious suite consisting of a comfortable living room and two bedrooms. Enjoy views of Karuizawa's seasons from the windows of each room.

[Prince Villa] Terrace (Single Story Villa)
popup

[Prince Villa] Terrace (Single Story Villa)

Capacity: up to 6 people / Room 102㎡; Terrace 16.8㎡

Step outside your living room into a private garden where you can relax in an open, spacious setting. Enjoy tea time or a good book on the terrace, or let your children play in the safe, enclosed area. With two sofa beds available, this space comfortably accommodates up to six guests.

[Prince Villa] Maisonette (2-Stories Villa)popup

[Prince Villa] Maisonette (2-Stories Villa)

Capacity: up to 6 people people / Size: 125.9㎡

A two story villa with a high ceiling living room and twin rooms on the 2nd floor as well. With three twin rooms available, it offers ample space for multi-generational stays.

[Prince Villa] Maisonette Spa (2-Stories Villa with Hot Springs)
popup

[Prince Villa] Maisonette Spa (2-Stories Villa with Hot Springs)

Capacity: up to 8 people people / Size: 129.5㎡

Indulge in serenity and natural beauty with our Two Story Spa Room, featuring a private open-air hot spring bath. Ideal for those seeking a peaceful retreat, immerse yourself in the soothing colors of Karuizawa.

[Asama] Twin Room (1F)popup

[Asama] Twin Room (1F)

Capacity: 2 people / Room 30㎡; Terrace 6.9㎡

Enjoy the seasonal views of Karuizawa, including the majestic Mount Asama, from this twin room. Features include a private bathroom, spacious closet, and a dresser with a three-sided mirror that's especially appreciated by women. Each room comes with a 6.9 sqm balcony, allowing you to feel the refreshing breeze of the plateau through open windows.

[Asama] Comfort Twin Room (3F)popup

[Asama] Comfort Twin Room (3F)

Capacity: 2 people / Room 30㎡; Terrace 6.9㎡

The design concept of this room has been renewed to reflect "Karuizawa's nature".
Inspired by the town's iconic "Kobushi" tree, the design has been refreshed.
Each room on the top floor (3F) features a balcony, offering panoramic views of Karuizawa's changing seasons.

[Asama] Suite Roompopup

[Asama] Suite Room

Capacity: up to 4 people / Room 85㎡; Terrace 6.9㎡

The design concept of this suite has been renewed to reflect "Karuizawa's nature".
Artwork has been refreshed with motifs of leaves and dappled sunlight.
With two daybeds installed, the suite can accommodate up to four guests.

Facilities

Room Amenities

Hand Towel
Bath Towel
Night Gown
Shampoo/Conditioner/Body soap/Soap
Razor
Shower Cap
Hairbrush
Toothbrush
Cotton Swab
Sanitary Bag
Laundry Bag
Shoe-shine paper
Tea set
WiFi
LCD TV

Common Space Amenities

Lounge
Restaurant
Day Spa
Onsen
Fitness Gym
Convenience Store
Baggage storage
Shuttle Service

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Access

Railway Station

Karuizawa Station<5 min by free shuttle

Surrounding attractions

Karuizawa Prince Shopping Plaza<10 minute walk
Kusatsu Onsen60 minute drive
Snow Monkey Park110 minute drive

Karuizawamachi, Kita-Saku-gun, Nagano-ken Karuizawa
TEL:+81-(0)267-42-1111

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    BOOKING INQUIRY

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    Terms & Conditions

    Chapter 1 General Provisions

    (Scope of Application)
    This tour terms & conditions document represents a portion of the terms of transaction stipulated in Article 12-4 and 12-5 of the Travel Agency Law.


    1. Contract for Agent-Organized Travel Package


    (1) Responsibility rests with the company operating Agent-Organized Travel Packages (hereinafter referred to as the ‘Company’) whose name in full appears below and in its printed and online material. Clients agreeing to travel arrangements with the Company, shall conclude an Agent-Organized Travel Packages Contract (hereinafter referred to as the ‘Travel Contract’) with the Company.
    (2) The Company shall provide travel arrangements and itinerary management so that the client receives travel services including tours, ticketing, rental services, transport and/or accommodation (hereinafter referred to as a ‘Travel Package’) provided by transportation/accommodation operators during the travel itinerary set by the Company.
    (3) The content and conditions of the contract shall conform to those specified for each travel itinerary, conditions as specified hereunder and Agent-Organized Travel Packages as described in the Company’s general terms and conditions as based on the Travel Agency Law (hereinafter referred to as “General Terms and Conditions of Agent Organized Tours”).


    2. Application of Agent-Organized Travel Packages Contracts and their Conclusion


    (1) The client shall provide information on the Company application form as required by the Company and submit the form together with the necessary reservation deposit. Paid deposit shall be subject to the relevant fare, cancellation charges or penalties.
    (2) The Company may accept applications for travel contracts by online application.
    (3) The Travel Contract shall become valid upon the Company’s notification of acceptance of the Travel Contract in advance of the payment.
    (4) When applying for group travel arrangements (more than 2 people), the Travel Contract conclusion shall be exchanged between the Company and the group representative.
    (5) The Company shall not be responsible for any responsibilities or obligations the group representative holds in the past or in the future.
    (6) In case the group representative does not accompany the group, we shall consider one of the members who have been selected by the representative as the group representative who is responsible for the contract after the Travel Package starting day.
    (7) If the Travel Contract cannot be finalized due to full occupancy in seats or rooms or other reasons at booking, the Company may ask the client to wait until the specified date with his/her consent.
    (8) The client shall notify the Company when submitting application if requiring special consideration during the travel period, the Company shall comply with such requests when feasible.


    3. Special Conditions of Travel Package and/or Tour Application


    (1) A client under 20 years of age traveling alone during the Travel Package and/or tour period shall provide the Company with the written consent of his/her guardian. Clients under 13 years of age must be accompanied by a parent or guardian.
    (2) The Company may refuse an application if any one of the client’s age, qualifications, skills or other conditions do not conform to those designated for Travel Packages including tours aimed at specific customer categories or purposes.
    (3) Clients who require special attention from the Company during the Travel Package including tours for reason of chronic disease, general ill-health, pregnancy or physical handicap, shall advise the Company of this when applying for the Travel Package. The Company shall comply with such requests to the extent deemed feasible and reasonable. And if the Company takes a special arrangement in compliance with the client’s request, the client shall be responsible for incurred expenses related with the request. The Company may require clients to present a medical certificate. The Company may refuse a client’s application if conditions at travel destinations and facilities are such that safe, smooth operation cannot be guaranteed, or require the client to be accompanied by an escort. In some cases, including tours with specific age and/or fitness and mobility requirements, the Company shall change a part of the itinerary or recommend the client to join another tour with the minimum extra charge or refuse his/her participating the tour. In regards to Clauses 1, 2 and 3, the Company shall make notification concerning the acceptance or rejection of client participation in the tour within one week of application submission.
    (4) If the Company determines that the client needs medical diagnosis or treatment by a physician owing to illness, functional disease or other reasons during the Travel Package including a tour, the Company shall take measures necessary to ensure smooth operation. All costs resulting from such measures shall be borne by the client
    (5) Independent activities for reasons of the client’s own choosing shall not be arranged by the Company during the Travel package and/or tour. However, the Company may, depending on the specific travel itinerary, arrange such activities under separate conditions.
    (6) The Company may refuse client participation if it determines that he or she threatens to embarrass, inconvenience or interfere with the collective activities of Travel package and/or tour participants.
    (7) The Company may also refuse client participation for operational reasons.


    4. Payment of Travel Fare


    The Travel Fare (hereinafter referred to as the ‘fare’) shall be paid no later than the day stipulated on the invoice separately issued and sent to a customer.

    Any transaction fee i.e. credit card surcharges, bank transfer fees or any other service fees applied during the payment process must be paid by the client and are not the responsibility of the Company.


    5. Application of the Fare


    (1) Clients 13 years of age or more shall be charged adult fare and those aged 6 to 12 shall be charged child fare unless otherwise specified. One child five years of age or less can join in the company of an adult, but will receive no services such as meals.
    (2) The fare is indicated for each Travel Package and travel itinerary. Clients are asked to confirm the fare according to the departure date and the number of participants.
    (3) The fare shall be the basis for calculating the cancellation charge (Article 11-1), non-fulfillment fee (Article 13) and any fees for changes (Article 19).


    6. Included in the Fare


    The following may include items unrelated to the Travel Package you choose. Please note that the items included in the fare are limited only to those specified in the itinerary. In principle, the Company will not make refunds of the fare the items listed below, even if clients choose not to use the relevant services:
    Meals: Meals as specified in each itinerary.
    Transport: Train, bus and other transport services specified in each itinerary. Reserved seating will not be provided unless specifically agreed in the Travel Contract.
    Sightseeing & Excursions: Admission fees to sightseeing sites including temples, shrines, museums, rental equipment necessary for certain activities, etc., as specified in each itinerary.
    Transfers: A microbus may be used if the total number of participants exceeds a certain number.
    Guide Services: English-speaking staff accompanying service is listed under the “Included” column for each tour.
    Tax: Consumption Tax.


    7. Not Included in the Fare


    Charges and expenses other than those specified in the preceding Article 6, such as:
    Laundry, telephone, additional meals and drinks, and any other expenses of personal nature.
    Excess baggage.
    Medical expenses for injuries and illness.
    Travel, including transport, and accommodation costs between arrival/departure and the start and endpoints of the itinerary.


    8. Revision of Travel Service Content


    The Company may, after conclusion of the Travel Contract, revise its contents and services for any of the following reasons: natural calamity or disaster, weather conditions, civil unrest, suspension of services rendered by transport/accommodation facilities, provision of transportation not based on the original operational plan, governmental orders, or other circumstances beyond the Company’s control. The Company reserves the right to take necessary measures when safe, smooth operation in accordance with the itinerary is deemed impossible, or when there is valid reason to believe that the travel, including any tour, cannot continue. In such cases, the Company must explain in a timely manner its inability to function according to the Travel Contract under the circumstances. However, said explanation may be made after revisions are made when conditions demand.


    9. Change of Fare


    The Company may revise its schedule of fees in accordance with increases or reductions of transport fares and/or charges for Agent-Organized Travel Packages owing to unusual or unforeseen economic developments. In such cases, the Company shall notify the client no later than the 15th day prior to the eve of departure.
    The Company may, when travel and/or tour operational costs have risen owing to factors as stipulated in Clause 8 or above, revise the fare accordingly, except when substitutions are required because of a shortage of such facilities, such as transport seats, etc.
    In the event travel costs decrease, the Company shall reduce the fare accordingly.
    If the Company specifies that the fare is dependent on the number of participants and there is a change in the number of the participants due to reasons beyond the Company’s control, the Company shall change the fare within the allowable range specified in the Travel Contract.


    10. Change of Participants


    A client who has entered into a Travel Contract may, with the Company’s consent, transfer the status in the contract to a third party. In this case, the clients shall enter the required information in the form provided by the Company and submit it together with the specified handling fee. The transfer of status in the contract to a third party as stipulated in Item 1 of this Article shall become valid by the consent of the Company.


    11. Cancellation of Travel Contract by the Client


    (1) The client is at all times entitled to cancel the Travel Contract, but must pay the Company a cancellation charge as stipulated in Article 13 below.
    (2) If the client wishes to change the Travel Package and/or tour date for his or her convenience, the Company shall comply with such requests when feasible. However, if such a request could not be met by the Company, the specified cancellation charges will be levied on the client.
    (3) In any of the following cases, the client may cancel the Travel Contract without paying a cancellation charge.
    a) When the contents of the Travel Contract have been substantially revised. However, changes shall be limited to the cases listed in the left side of the table in Article 19 and other important circumstances.
    b) When the fare is increased in accordance with Article 9-1.
    c) In cases where natural calamity or disaster, weather conditions, civil unrest, suspension of services related to transportation, accommodation and other facilities, governmental orders, or other causes make safe, smooth operation impossible, or when there is a valid reason to believe the Travel Package and/or tour cannot continue.
    d) When the Company has not delivered the agreed travel itinerary to the client by the prescribed date.
    e) When operation becomes impossible owing to factors for which the Company is liable.
    (4) The Company shall refund the remaining amount of the received fare after deducting cancellation charges. When the Travel Contract is cancelled due to the reasons specified in Clause 3, the Company shall make the full refund of the received fare.


    12. Cancellation of Travel Contracts and Travel Packages by the Company


    (1) If the client has not paid the fare by the prescribed date, the Company may cancel the Travel Contract. In such cases, the clients shall pay the Company the applicable cancellation charge.
    (2) In any of the following cases, the Company may cancel the Travel Contract.
    a) When it becomes evident that the client does not satisfy the gender, age, mobility, health, qualification, skill or other requirements specified by the Company for participation in the Travel Package and/or tour.
    b) When the client is recognized as unfit to join the Travel Package and/or tour owing to illness or for other reasons.
    c) When there is evidence that the client threatens to cause other participants embarrassment or inconvenience, or might otherwise interfere with the smooth performance of the collective activities of the Travel Package and/or tour.
    d) When the minimum number of participants as stipulated by the Company in the Travel Contract has not been met. In such cases, the Company shall notify the client of Travel Package and/or tour cancellation no later than 14th day prior to the initial departure date.
    e) When the necessary conditions as clearly stated at the conclusion of the Travel Contract cannot materialize, such as insufficient snowfall for ski Travel Packages and tours, or when there is valid reason to believe that the required conditions cannot be met.
    f) In the event of a natural calamity or disaster, poor weather conditions, civil disturbance, suspension of services related to transportation, accommodations, etc., governmental orders, or other circumstances beyond the Company’s control, and when safe, and smooth operation according to the itinerary specified in the Travel Contract has become impossible, or there is a valid reason to believe that the Travel Package and/or tour cannot continue.
    g) When the client demands things that are beyond the reasonable scope of the details in the contract.
    h) Even after the correspondence contract has been concluded, if the Company cannot receive the amount specified for the fare due to invalidity of the client’s credit card or in accordance with the credit company’s agreement.
    (3) When the Company cancels the Travel Contract in accordance with Clause 1. hereinabove, it shall refund payment after deducting the specified penalties from said payment. When the Company cancels a Travel Package and/or tour in conformity with Clause 2, hereinabove, it shall refund the full amount of the fare received from the client.


    13. Cancellation Rates


    (1) If a client cancels the Travel Contract for personal reasons, the following cancellation rates will apply to the fare. The following rate applies to cancellations of the Travel Package and/or tour:

    Cancellation Rate applied to tours/day-trips:
    (1) If notice of cancellation is received by the Company 11 days or more days prior to the starting date of the tour: No Charge.
    (2) If notice of cancellation is received by the Company 10 days to 8 days prior to the starting date of the tour: 20% of the tour fare.
    (3) If notice of cancellation is received by the Company 7 days to 2 days prior to the starting date of the tour: 30% of the tour fare.
    (4) If notice of cancellation is received by the Company 1 day prior to the starting time of the tour: 50% of the tour fare.
    (5) If notice of cancellation is received by the Company on the day of the tour, after the departure time of the tour, or in case of failure to show without notice: 100% of the tour fare.

    Overnight trips including accommodation or accommodation only. General accommodation:
    (1) If notice of cancellation is received by the Company 21 days or more days prior to the starting date of the travel package: No Charge.
    (2) If notice of cancellation is received by the Company 20 days to 8 days prior to the starting date of the travel package: 20% of the package fare.
    (3) If notice of cancellation is received by the Company 7 days to the day of the travel, or in case of failure to show without notice: 100% of the package fare.

    Overnight trips including accommodation or accommodation only. Self-contained accommodation:
    (1) If notice of cancellation is received by the Company 91 days or more days prior to the starting date of the travel package: No Charge.
    (2) If notice of cancellation is received by the Company 90 days to 61 days prior to the starting date of the travel package: 20% of the package fare.
    (3) If notice of cancellation is received by the Company 60 days to the day of the travel, or in case of failure to show without notice: 100% of the package fare.

    Non-guided travel packages including flights and accommodation, purchased from September 7 2022 onward:
    (1) Upon payment of your travel package, the following cancellation fees will apply: 20% of the package fare and in addition, any further cancellation fee applied by the airline/s.
    (2) If notice of cancellation is received by the Company 60 days to the day of the travel, or in case of failure to show without notice: 100% of the package fare.

    (2) By paying the fare, the client agrees to the above cancellation policy. Any divergence from this policy including accommodation with a different cancellation policy, will be brought to the client’s notice by the Company prior to payment of the fare.
    (3) In case of cancellation in booking via travel loan beyond the Company’s control, the above cancellation charges will apply.
    (4) If a client fails to pay the fare by the designated date, the Company will assume the client has canceled as of the following day, and the cancellation charges specified above will apply.
    (5) Timing of notice of cancellation is based on Japan local time.
    (6) Any transaction fee i.e. credit card surcharges, bank transfer fees or any other service fees applied during the refund process must be paid by the client and are not the responsibility of the Company.


    14. Cancellation After Departure


    (1) Cancellation by Client:
    a) When the client leaves the travel group for personal reasons, the Company will consider it a forfeiture of contracted rights and claims to any refund.
    b) If certain services cannot be provided as promised in the Travel Contract for reasons beyond the client’s responsibility, relevant portions of the contract may be canceled, with the appropriate refund deducted from the fare.

    (2) Cancellation by the Company:
    The Company may cancel the Travel Contract for a Travel Package and/or tour after the departure date in the following cases:
    a) When the client is unable to continue the Travel Package and/or tour owing to illness or other factors.
    b) When the client seems to disturb the order of collective activities of Travel Package and/or tour participants by negligence of instruction from Travel Package and/or tour conductor or violent deeds or menace towards these people or those accompanying them, which otherwise Jeopardizes safety, smooth operation.
    c) When the Travel Package and/or tour cannot continue owing to natural disaster, weather conditions, civil unrest, labor disputes, suspension of services by transportation or accommodation facilities, governmental orders, or other causes beyond the Company’s control.
    (3)Cancellations and Refunds:
    If the Company cancels the Travel Contract in accordance with the Clause 2-1) hereinabove, travel services rendered to the client shall be deemed as having been completed, and a refund from the fare shall be paid for services not yet rendered. In cases where travel services are not rendered owing to cessation of operation, or services for which the Company has paid, (or will pay) expenses, cancellation charge, penalty, or etc., the Company will refund only the balance thereof.
    (4) Cancellations and Refunds:
    If the Company cancels the Travel Contract in accordance with the Clause 2-1) hereinabove, travel services rendered to the client shall be deemed as having been completed, and a refund from the fare shall be paid for services not yet rendered. In cases where travel services are not rendered owing to cessation of operation, or services for which the Company has paid, (or will pay) expenses, cancellation charge, penalty, or etc., the Company will refund only the balance thereof.


    15. Refund of Travel Costs


    (1) Should the Company incur any liability to make a refund to a client in case such as the fare reduction in accordance with Article 9, and if either the client or the Company has canceled the Travel Contract in accordance with Article 11 through 14, the Company shall make said refund within the 7th day from the next day of cancellation, when effecting refund before departure, and within 30 days counting from the day after the Travel Package ends, as stipulated in the contract in case of reduction or cancellation after departure. However, should there be any expenses as cancellation charges, penalties, etc. which the Company has already paid or will have to pay for services not provided because of cancellation, said expenses shall be borne by the client.
    (2) The client shall be required to request a refund at the sales office where the client bought the Travel Package within one month of the planned departure day.


    16. Liability of the Company and Exemptions


    (1) In performing its obligations under the terms of its Travel Contract, should the Company cause damage to the client through willful negligence or fault, the Company shall be liable for such damages. However, this only applies if the damage report is made within 2 years reckoned from the day following the occurrence of the damage.
    (2) The Company shall compensate for damage to baggage as stated above, provided that said damage is reported within 14 days counting from the day after the occurrence, up to a maximum of 150,000 yen per person. Not applicable when damage is caused intentionally by the Company or through serious negligence.The Company shall not be liable for damages incurred by clients as stipulated in Clause 1 hereinabove if any of the following reasons apply:
    a) Natural disaster, war, civil unrest, and alteration or cancellation of travel itinerary due to such causes.
    b) Accidents during transportation or at accommodation, including damages stemming from fire, earthquake or any event as stipulated above.
    c) Cessation of services related to transportation or accommodation facilities, and travel itinerary alteration or cancellation owing to such causes.
    d) Orders of either Japanese or foreign governments, immigration regulations, isolation resulting from infectious diseases, and travel itinerary alteration or cancellation owing to such causes.
    e) Accidents occurring during the client’s free activities.
    f) Food poisoning.
    g) Theft.
    h) Delays, stoppages, changes of schedule and route in relation to transportation facilities, travel itinerary alterations and/or shortened stays at destinations owing to such causes.


    17. Special Indemnifications


    1. In accordance with the Travel Contract, the Company shall pay compensation, or provide condolence money to the client in the event of death or significant bodily harm and/or pay compensation money for damage to baggage, which is either coincidental with or due to extenuating circumstances encountered during the Travel Package, regardless of the Company’s responsibility as stipulated in Article 16-1. Regardless of whether or not the Company’s responsibilities set forth in Article 16 (1) should arise, pursuant to the Company’s Provisions on Special Compensation, for certain damages to life or body which may arise from unexpected or sudden external events during the customer’s participation in an agent-organized Travel Package, the Company will pay compensation for death in the amount of fifteen million yen (JPY 15,000,000); for residual disabilities, in an amount of no more than fifteen million yen (JPY 15,000,000); for condolence money for hospitalization, in an amount of no less than twenty thousand yen (JPY 20,000) and no more than two-hundred thousand yen (JPY 200,000); and for condolence money for hospital commutes, in an amount of no less than ten thousand yen (JPY 10,000) and no more than fifty thousand yen (JPY 50,000.) In case of damages incurred to personal effects and baggage, for each item or each set of items the Company will pay compensation of no more than one-hundred thousand yen (JPY 100,000), and for each agent-organized Travel Package, no more than one-hundred fifty thousand yen (JPY 150,000) per customer.
    2. The Company shall not pay compensation or provide condolence money as stipulated in Clause 1 when damages result from the client’s willful negligence, driving while intoxicated and/or illness. The same restriction applies should the client engage in such dangerous sports and activities including any snow-related activity such as skiing, snowboarding, snowmobiling, use of snowscoots, snowdrives, sleds etc.
    3. The Company shall not pay compensation or provide condolence money as stipulated in Clause 1 to any activities that are not included in Travel Contract such as skydiving, bobsledding, hang-gliding (motor- driven or otherwise), gyro-plane flying, mountain climbing (using such specialized tools as picks), and others not included in the Travel Contract and engaged in during a client’s free time.
    4. Except for articles listed as exempted from the Company responsibility as specified in the Company’s terms and conditions, the following items are also exempted from the Company’s responsibility. Jewelry/precious metals (excluding those used for practical everyday use such as wrist watches and glasses), personal computers/word processors and accessories, data and similar items, drivers licenses, visas, deposit receipts (including bankbooks and bank cards) and similar articles, and equipment for skiing, snowboarding, windsurfing, scuba diving, surfing or similar sports.
    5. In case the Company incurs both the duty to pay compensation as stipulated in Clause 1 and to indemnify client for damages in accordance with Article 16, both shall be regarded as “already executed” within their amount limits when any one of the above duties is satisfied.


    18. Liability of Client


    The Company shall require the client to indemnify the Company for losses sustained owing to a client’s willful negligence, fault, conduct against public order and good manners, or breach of provisions in the Company’s Organized Travel Contract.
    (1) The client is required to make every effort to utilize information acquired from the Company and to understand the details of his/her rights/responsibilities as well as the details of the Travel Package conditions.
    (2) After the start of the Travel Package, if a client should find that the Travel Package service provided is different from that specified in the Travel Contract, the client is required to report the discrepancy to the Company or Arrangement Agents for the Company or Tour Service Providers immediately.


    19. Itinerary Booking Guarantee


    (1) Should major changes occur in Travel Contract contents as stated below of the following table (except for changes mentioned in the 1 below), the Company shall calculate the change compensation money by multiplying fares by the rate indicated in the right-hand column of the table, and make refund to the client within 30 days counting from the day when the Travel Contract ends. However, if it is evident that liability as set forth in Article 16-1 occurs owing to said changes, the Company shall pay the amount not as compensation for changes but as either a portion or total amount of indemnification for damages.
    (2) The Company shall not pay compensation for changes when they occur for the following reasons.
    a) Bad weather and natural disasters, which hinder the travel itinerary.
    b) War.
    c) Civil unrest.
    d) Governmental orders.
    e) Suspension of services involving transportation, accommodations, etc., such as cancellation, interruption, cessation, etc.
    f) Provision of transport services different from the original schedule, owing to delays or changes, in operation schedules.
    g) Necessary measures to prevent participant death or bodily harm.
    (3) Should cancellation in the Travel Contract be made in accordance with Articles 13 through 16, and should changes occur in such canceled portions, the Company shall not pay compensation.
    (4) Even if major changes occur in Travel Contract contents, as stated in the left-hand column of the following table, the Company shall not pay compensation if they are changes in the agreed Travel Package and itinerary, and the changes are within the scope of services stated in the printed and online material of the Company.
    (5) Regardless of Clause 1 hereinabove, the maximum amount of compensation for changes paid by the Company under one organized Travel Contract shall be the fare multiplied by 15%. This money will not be paid, however, if the total amount is less than 1,000 yen/円.
    (6) When the situation warrants, the Company shall indemnify the client by offering economic benefits equivalent to compensation money, or damage indemnification instead of cash payment, if the client so agrees.
    (7) If, after the Company has compensated for changes made in accordance with Clause 1 hereinabove, it becomes evident that the Company is responsible for the changes as stated in Article 16-1, the Company shall pay the client for the damages mentioned in Article 16 after deducting the sum already paid under the terms of Clause 1 hereinabove.
    (8) The Company shall not provide compensation when the order in which travel services are provided change from those originally stipulated when all services are provided during the Travel Package.

    CHANGES FOR WHICH THE COMPANY SHALL PAY COMPENSATION

    Amount of compensation for changes apply to Travel packages specifically including a tour/s or day-trip/s. The following percentage per incident may be applied:
    (1) Change in tour departure or termination date specified in tour brochures: If the client is notified by the day prior to start of tour 1.5%. If the client is notified after start of tour 3.0%
    (2) Changes in destination or entry to tourist spots and/or facilities (including restaurants) stated in tour brochures: If the client is notified by the day prior to start of tour 1.0%. If the client is notified after start of tour 2.0%
    (3) Changes in grade or equipment of transport facilities as stated in tour brochures to those of lower cost (only when the total price after change becomes less than stated in the Tour Contract.): If the client is notified by the day prior to start of tour 1.0%. If the client is notified after start of tour 2.0%
    (4) Changes in transport vehicles or of the company operating them as stated in tour brochure: If the client is notified by the day prior to start of tour 1.0%. If the client is notified after start of tour 2.0%
    (5) Regarding changes in items (1) through (4), above as relating to the tour titles in brochures, these rates shall apply instead of those for the above items: If the client is notified by the day prior to start of tour 2.5%. If the client is notified after start of tour 5.0%

    Note 1: In the event that changes should occur between the details set forth in the brochure and those in the final schedule, or between the details set forth in the final schedule and the actual travel services provided, each change shall be respectively handled as one change.
    Note 2: With regard to changes set forth in (5) above, compensation rates set forth in (1) through (4) shall not apply, and the compensation rate set forth in (5) shall apply.
    Note 3: For transportation facilities, one change shall be deemed as one change per one ship or automobile boarded; and for other travel services, one change per one item.
    Note 4: In the event that transportation facilities set forth in (3) and (4) accompany usage of accommodation facilities, changes shall be deemed as one change per overnight stay.
    Note 5: For company name changes in transportation facilities as set forth in (3), it shall be deemed as changes if the facilities themselves have been changed.
    Note 6: With regard to company name changes made to transportation facilities, changes including raises to a higher grade or facility shall not apply.


    20. Recommendation for Travel Insurance


    During travel, injuries may incur large sums of treatment costs or transportation costs. Accidents may also result in claims for damages and compensations in amounts which are difficult to collect from the offender. In order to secure oneself against such cases, we recommend that the customer take out international or domestic travel insurance of a sufficient amount for the entire period of their travel.


    21. Validity of Tour Conditions and Fares


    The conditions and fares specified on this website are valid as of May 14th 2021.


    22. Others


    (1) The client shall pay the expenses incurred when he or she asks for personal accompaniment by Company staff and/or tour conductor for such purposes as guiding shopping, etc., costs arising from client injury or illness, the return or articles left behind owing to personal negligence, as well as changes incurred by independent activity.
    (2) The client shall accept all responsibility for decisions regarding individual purchases at souvenir shops even when said shops are introduced by the Company or its local tour operators.
    (3) Other matters are subject to the Company’s Travel Contracts.
    (4) These terms and conditions are subject to change to the Machinovate Travel Contract and governed and construed by the laws of Japan.
    (5) The Nagano District Court shall handle all controversies arising from the interpretation and performance of these Terms and Conditions.
    (6) Under no circumstances shall the Company re-conduct a Travel Package or tour.

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